What happens to my idea after I post it?Others vote for it. The team sets its status (Open for votes, Planned, In progress, Shipped or Not planned) and you get an email when it changes.
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How do I write a good bug report?Choose Bug report. Say what you clicked, what you expected and what happened instead, add a screenshot, and check the browser and device fields (filled in for you). One bug per re…
Can I attach a screenshot to my question?Yes, one picture per topic or reply: PNG, JPG, WebP or GIF up to 5 MB. Crop out client names and addresses first.
How do I report a post?Press Report under it and pick a reason. The team reviews every report.
Why can’t I post yet?Posting needs a confirmed email address. Open the confirmation email from Floors & Frames, then sign in again on the website.
What are levels and badges?You go up a level as you help: Level 2 with your first accepted solution or 10 votes, Level 3 with 10 solutions or 100 votes. Badges include First post, First solution, Helpful ×1…
How do I mark an answer as the solution?On your question, press Mark as solution under the reply that solved it. It moves to the top with a tick so the next person finds it fast.
WhatsApp showed the website’s picture instead of the planFixed. Client links now look like floorsandframes.com/s/… and the preview shows a picture of the plan, the project name and your studio. Links you sent before still work; share ag…
How do I stop community emails?Go to /settings (Edit profile) and untick replies and status emails. You can also Follow / unfollow single topics.
Furniture could be dragged outside the building in 3DFixed. Furniture dragged in 3D now stays on the floor it belongs to and stops at the walls. If you have an old project with something outside, select it in 2D and move it back in.
How do I change my name on the community?Click your picture at the top → Edit profile and change Name shown on your posts. Your email is never shown to others.
How do I sign in to the community?No separate account. Press Sign in here: it takes you to floorsandframes.com to sign in with your Floors & Frames account, then brings you back. If you're already signed in on the…
Can I use the desktop app and the website together?Yes. Sign in to the same studio on both and your clients and projects sync between them.
Where do I download the Windows app?Email hello@nxit.app from your account's address and we'll send you the installer. Until our code-signing certificate builds trust, Windows may show a SmartScreen warning; choose…
Can I add a car to show the parking?Yes, search the library for "car". Templates with a garage place one for you.
Can I change a furniture item’s colour?Select it and pick a Colour preset, or Custom colour.
Are there bathroom fittings?Under Bath: toilet, vanity with basin, shower, bathtub and more.
Is there a pooja unit?Yes, under Pooja. Search "pooja" or "mandir" in the library.
Is there a modular kitchen in the library?Yes: base cabinets, counter runs, an L-shaped counter, kitchen island, hob and range, fridge and more under Kitchen. Templates lay out a modular kitchen along the wall without doo…
Can I export the estimate to Excel?Download CSV in the estimate opens in Excel or Google Sheets.
Does the estimate subtract door and window openings?Yes. Wall areas are net of doors, windows and openings.
How do I pay? Is UPI accepted?Payments go through Razorpay: UPI, cards, net banking and wallets. If a payment fails, nothing is charged; try again or use another method. If money left your account but the purc…
Why is furniture in my estimate?Furniture with a rate is priced in. Remove the furniture lines in the quotation, or set those items' rates to zero in the price book.
Do I get a GST tax invoice?Yes, every purchase gets a GST tax invoice automatically, numbered like FF/26-27/00001. Put your firm's name, address and GSTIN under Settings → business details before you buy, s…
Which currencies does the estimate support?Rupees by default, plus nine other currencies with sample rates. Pick it in the estimate's Currency.
How much do extra projects and Pro cost?Prices before 18% GST: - One extra project: ₹199 - 5 extra projects: ₹799 - Pro for a month: ₹999 - Pro for a year: ₹9,999 Pro is a one-off payment for a month or a year. It doesn…
How does the client pay a stage payment?When you ask for a stage (from the quotation or a site update), it shows on their link with the amount, your UPI QR and bank details. They pay you and enter the reference.
What do I get on the free plan?A free account gives each studio 2 new projects a month and 4 clients in total, with cloud sync, sharing with clients, quotations and exports. Need more? Buy extra projects one at…
How does the client add a snag?In the snag list on their link, they describe it, pick the room and add photos. You see it in your snag list straight away.
Does the Windows desktop app work offline?Yes. The Windows desktop app works on the computer without the internet, and has no project limits for work saved on that computer. Sign in when you're online to sync to your stud…